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试题答案

本文从以下几个角度介绍。

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    10、金华十校2024-2024学年第一学期期末调研高二历史

5、金华十校2025年4月高三模拟考试地理试题


4、金华十校2025年4月高三模拟考试生物试题


C
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the “phone rage” — caused by delays in answering calls, being cut off in mid-conversation or let waiting for long periods.
“Many people do not like talking to machines,” says Dr. Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust them — the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher (购物礼券) as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).


3. traditional；traditionally
4. original；originally
5. national；nationality
6. satisfying；satisfied；satisfaction
7. healthy；healthily
8. preference
9. service；servant


2、金华十校2025年4月高三模拟 地理答案


1、金华十校2025年4月高三模拟考试历史答案


2、金华十校2025年4月高三模拟考试语文答案


5、金华十校2025年4月高三模拟考试化学答案


5、金华十校2025年4月高三模拟考试语文试题


2、金华十校2025年4月高三模拟考试 答案


化学答案
一、单项选择题：共 13 题，每题 3 分，共 39 分。每题只有一个选项最符合题意。
1.A 2.D 3.D 4.C 5.B 6.C 7.D 8.D 9.C 10.C 11.B 12.C 13.D
二、非选择题：共 4 题，共 58 分。
14. （14分）
（1）①常温下不能反应，需要耗费能源；会产生污染性气体 SO2 （2分）
②将锌矿粉碎；搅拌；将锌矿充分暴露；延长堆浸时间等(任意 2点) （2分）


D. 化学反应前后，原子的种类和数目保持不变，故正确。
故答案为：D。
【分析】根据图可知，“”为H2O、“”为C、“”为CO、“”为H2。反应为二氧化碳与碳在高温下反应生成一氧化碳和氢气。
14．（2024九上·潍坊月考）戊二醛是一种广谱高效消毒剂，其分子结构如图所示（“—”“=”表示原子之间相互连接），下列说法正确的是
A．戊二醛属于化合物，化学式为C5H8O2
B．戊二醛中碳元素的质量分数最大
C．戊二醛中碳、氢、氧三种元素的质量比为5∶8∶2


3、金华十校2025年4月高三模拟考试化学答案